The doors to our Whitianga and Paeroa offices will be closed for the summer break from 4pm on Friday, 20 December, while our Taupō and Hamilton offices will close for the summer break at 1pm on Tuesday, 24 December. All offices will reopen on Monday, 6 January 2025. To report air or water pollution, unsafe water activities in or on a river, lake or harbour, or make a general enquiry or information request during this time, call us 24/7 on 0800 800 401.

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Send us a message

If you submit a web form after hours, it may not be read until the following business day. Please call us if you have an urgent enquiry.

What's it about?

Need to talk to someone urgently?

Ring our 24-7 freephone number:
0800 800 401
  • Report air or water pollution.
  • Report unsafe water activities in or on a river, lake or harbour.
  • Make a general enquiry or information request.

Our locations

Visit us! Our main office is in Hamilton, and we've got other offices around the region.

Hamilton office (Main office)

Office hours: Monday to Friday, 8am-5pm
Visitor parking and transport options

Telephone: (07) 859 0999

Physical address:

160 Ward Street
Hamilton Central
Hamilton 3204

Postal address:

Private Bag 3038
Waikato Mail Centre
Hamilton 3240

Paeroa office

Office hours: Monday to Friday, 8am-4:30pm

Telephone: 0800 800 401

13 Opatito Road
Paeroa 3600 
New Zealand

Taupō office

Office hours: Monday to Friday, 8am-4.30pm

Telephone: 0800 800 401

100 Horomatangi Street
Taupō 3330
New Zealand

PLEASE NOTE: Due to road changes on Horomātangi St, our Taupō office can ONLY be accessed by road from Kaimanawa St.

Whitianga office

Office hours: Monday to Friday, 8am-4:30pm

Telephone: 0800 800 401

33-35 Albert Street
Whitianga 3510
New Zealand

District and city councils

We are the Waikato Regional Council. For some queries or complaints, you may need to talk to your local city or district council. The contact details for these councils in our region are below.  If you're not sure, just ask!

Hamilton City Council
Office: Garden Place, Hamilton
Postal: Private Bag 3010, Hamilton 3240
Phone: (07) 838 6699

Hauraki District Council
Office: William St, Paeroa
Postal: PO Box 17, Paeroa 3640
Phone: (07) 862 8609

Matamata-Piako District Council
Office: 35 Kenrick St, Te Aroha
Postal: PO Box 266, Te Aroha 3342
Phone: (07) 884 0060

Ōtorohanga District Council
Office: 17 Maniapoto St, Ōtorohanga
Postal: PO Box 11, Ōtorohanga 3940
Phone: (07) 873 4000

Rotorua District Council
Office: 1061 Haupapa St, Rotorua
Postal: Private Bag 3029, Rotorua 3046
Phone: (07) 348 4199

South Waikato District Council
Office: Torphin Cres,Tokoroa
Postal: Private Bag 7, Tokoroa 3444
Phone: (07) 885 0340

Taupō District Council
Office: 72 Lake Terrace, Taupō
Postal: Private Bag 2005, Taupō 3352
Phone: (07) 376 0899

Thames-Coromandel District Council
Office: 515 Mackay St, Thames
Postal: Private Bag 1001, Thames 3580
Phone: (07) 868 0200

Waikato District Council
Office: 15 Galileo St, Ngāruawāhia
Postal: Private Bag 544, Ngāruawāhia 3742
Phone: (0800) 492 452

Waipā District Council
Office: 101 Bank St, Te Awamutu
Postal: Private Bag 2402, Te Awamutu 3840
Phone: (07) 872 0030

Waitomo District Council
Office: Queen St, Te Kūiti
Postal: PO Box 404, Te Kūiti 3941
Phone: (07) 878 0800