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The doors to our Whitianga and Paeroa offices will be closed for the summer break from 4pm on Friday, 20 December, while our Taupō and Hamilton offices will close for the summer break at 1pm on Tuesday, 24 December. All offices will reopen on Monday, 6 January 2025. To report air or water pollution, unsafe water activities in or on a river, lake or harbour, or make a general enquiry or information request during this time, call us 24/7 on 0800 800 401.

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Our organisation

Our executive leadership team have overall responsibility for implementing council decisions and ensuring the effective and efficient performance of the council.  

All of our work programmes and teams sit within activity-based 'directorates'. The organisation is broken into six of these directorates, and each directorate is led by a director from the executive leadership team.

Find out a bit more about our directorates, below.


Customer, Community and Services

The Customer, Community and Services directorate leads, enables and helps deliver customer services, organisational excellence and internal support functions.

Work programmes and services include:

  • business solutions
  • Civil Defence and emergency management
  • communications and marketing
  • customer experience and support
  • democracy and governance services
  • information and communication technology
  • information management
  • Māori engagement (tai-ranga-whenua)
  • people and capability.

Finance and Business Services

The Finance and Business Services directorate takes care of all finance and business management functions, including corporate planning, facilities oversight and legal and risk management services.

Work programmes and services include:

  • accounting
  • corporate planning and reporting (long term plans, annual plans and annual reports)
  • legal services
  • organisational performance measurement and reporting
  • procurement
  • project management
  • property, facilities and vehicle management
  • rates
  • risk management.

Integrated Catchment Management

The Integrated Catchment Management directorate undertakes work relating to catchment management, biosecurity, biodiversity, drainage, natural hazard management and river and flood management.

Work programmes and services include:

  • biosecurity, biodiversity, plants and animals
  • flood protection and land drainage
  • regional hazards, regional resilience, asset management, engineering delivery, environmental compliance and planning, project management and technical advice
  • zone, catchment and river management

Resource Use

The Resource Use directorate (RUD) looks after Waikato Regional Council’s consenting and compliance responsibilities under the Resource Management Act 1991 and the Building Act 2004. They seek ways to minimise the adverse effects to people, property and the environment as a result of resource use. The directorate also takes care of maritime safety.

Work programmes and services include:

  • education
  • large dam consents
  • maritime safety and regulation
  • incident response and investigation
  • resource consent applications
  • resource consent compliance monitoring
  • waste minimisation.

Science, Policy and Information

The Science, Policy and Information directorate gathers, analyses, interprets and translates information on Waikato’s natural resources, community and economy in order to achieve positive regional outcomes. It’s future-focused, delivering evidence-based knowledge and advice which enables the council to effectively respond to emerging issues and new challenges.

Work programmes and services include:

  • enviromental science
  • social and economic science
  • sampling, data collection and reporting on state of the region's environment
  • environmental planning and policy analysis, advice, implementation and solutions
  • spatial analysis and modelling
  • spatial information and data management
  • GIS administration.

Regional Transport Connections

The Regional Transport Connections directorate helps improve road safety, regional public transport and freight movement/logistics. The directorate works closely with relevant key stakeholders and funding partners, including territorial authorities and Waka Kotahi New Zealand Transport Agency.

Work programmes and services include:

  • public transport operations (regional bus and train services)
  • network planning and performance
  • road safety education
  • transport policy.