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Published: 2016-02-24 00:00:00

A new Orbiter timetable is being rolled out at the end of February to improve the reliability of Hamilton’s busiest bus route, says Waikato Regional Council.

The changes will come into effect on Monday, 29 February and have been introduced in response to a council survey of Orbiter passengers last year which aimed to find out what was working well, and what could be improved.

Passengers said the regional council needed to improve the reliability of the service. They also told the council they wanted more capacity at peak times.

“We had more than 800,000 passengers on our Orbiter buses last year, making it the busiest service in region, so it’s really important to us people feel confident our buses will get them to their destination on time,” said public transport operations manager, Andrew Wilson.

“We’ve listened to the feedback from our passengers and have made a number of changes to address some of the issues they raised.”

Buses will run every 15 minutes in the morning peaks Monday to Friday, and extra buses will run in the afternoon school times to increase capacity and improve service reliability.

“We’ve changed the times of Orbiter services throughout the day, so people will need to check the timetables at or pick up a printed copy on the bus or at the transport centre.”

Mr Wilson said these improvements had been developed with the bus company contracted to operate the Orbiter bus service, Pavlovich Transport Solutions.

“We are also working closely with key schools on the routes to ensure faster and more effective boarding and departure of the buses.”

Mr Wilson said the council would be closely monitoring passenger numbers, reliability and customer feedback to assess the effectiveness of the changes. 

Orbiter buses run every day of the year, circling Hamilton’s suburbs in both directions, providing key connections to Chartwell, Rototuna, Flagstaff, the Base, Wintec Rotokauri, Dinsdale, Waikato Hospital and the University of Waikato.